This is a great, yet minor example of greed getting in the way of a good customer experience.
In Brookfield Place (formally BCE Place) stands the Great Canadian Newstand.  A magazine shop with one of the largerst selections of magazines I’ve ever seen for a retailer.  One of the wonderful things about this store was the […]

Well Forbes is reporting that a class-action lawsuit is now underway in Ontario where two disgruntled franchisee operators are unhappy with changes in the Tim Horton business model.
One area of concern is the mass-manufacture of donuts by an outside company. Tim Hortons traditionally made and baked donuts on-site. But now these donuts are […]